Terms & Conditions

 

We take our customer service very seriously. Sputnik Pots are designed to last a lifetime and it is because of this that we want to ensure our customers are 100% happy with their products. We’ve listed some useful guidelines below to ensure we are all on the same path.  Don’t hesitate to contact us if you would like to have a chat!

 

REFUNDS

We do not offer refunds for change of mind. If your purchase is defective in any way we ask that you contact us immediately and we will endeavour to resolve the problem with you. Sputnik Pots are designed for indoor & outdoor use. High performance colour durability is guaranteed in all Australian weather conditions. 

 

SALE ITEMS

We do not offer refunds on sale items.

 

COLOUR VARIATIONS

Colours viewed on screens may vary to finished products. We recommend collecting paint samples prior to ordering Sputnik Pots if you are having any doubts in your colour choice. Paint colours are listed next to products. We will not refund for any incorrect colour choice made by the customer.  

 

PRODUCT SAFETY

Please take care when handling. It is recommended you use trolleys when shifting larger Sputnik Pots. Sputnik Pots accepts no responsibility for any injuries which could occur in result of handling Sputnik Pots.  

 

PAYMENT TERMS

Payment will be taken at time of purchase. Custom, Wholesale and Special Order Payment Terms will be agreed in writing before orders are commenced.

 

LAYBY

Sputnik pots are happy to discuss Lay-by arrangements. Please email sales@sputnikpots.com.au

 

PRIVACY POLICY

Sputnik Pots recognises the importance of your privacy and how important it is for us to protect your personal information. We are committed to protecting personal information which we hold and to complying with all relevant privacy laws in the jurisdictions in which we operate.

We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our databases. However, like most businesses Sputnik Pots will try its very best, but can never guarantee 100% the security and confidentiality of the information you provide us.

 

IP & COPYRIGHT POLICY

You do not have any rights in relation to our designs, trademarks, copyright and all other intellectual property relating to Sputnik Pots and our products and/or images related to this website. Reproduction of any of the above can only be granted if you have received written consent from the owners of Sputnik Pots. All reproductions of Sputnik Pots items are strictly prohibited.  

 

TRADING DETAILS

Sputnik Pots is registered in Australia under the A&R Thompson Family Trust ABN 78 210 976 576 located at 14 Eleventh Avenue, Inglewood, WA 6052